Shipping policy
Last updated: September 1, 2026
Thank you for shopping with Novus Modern. This Shipping Policy explains where we ship, our processing and delivery estimates, shipping charges, tracking, and how we handle delays.
1. Shipping area
We currently ship to eligible residential and commercial addresses in the 48 contiguous United States and the District of Columbia.
At launch, we do not ship to:
- Alaska or Hawaii;
- Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, the Northern Mariana Islands, or other U.S. territories and outlying areas;
- P.O. boxes; or
- APO, FPO, or DPO military addresses.
2. Order processing
Orders are generally processed within 1-3 business days after payment authorization. Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays begin processing on the next business day. The delivery estimate displayed at checkout includes the expected processing and transit period unless stated otherwise.
Processing may take longer during launches, promotional periods, severe weather, carrier disruptions, address verification, fraud review, or unusually high order volume. If a product page displays a different processing estimate, the product-specific estimate applies.
3. Delivery estimates
Most eligible orders are estimated to arrive within 4-8 business days after order confirmation. The estimate displayed on the product page or at checkout controls if it differs.
Delivery dates are estimates, not guarantees, unless we expressly state otherwise.
An order may ship in more than one package or from more than one U.S. fulfillment location. When this happens, packages may arrive on different days and may have separate tracking numbers.
4. Shipping charges
Shipping eligibility is calculated using the merchandise subtotal after discounts and before taxes:
- Orders under $75.00: $4.99 standard shipping.
- Orders of $75.00 or more: free standard shipping.
The shipping charge shown at checkout controls. Shipping promotions cannot be exchanged for cash and may be changed for future orders without affecting orders already placed.
5. Tracking
When tracking becomes available, we will send it to the email address provided at checkout and make it available through the Shopify order-status experience when supported.
Carrier tracking may take up to 48 hours to show movement after a label is created.
6. Address accuracy and changes
Customers are responsible for providing a complete and accurate delivery address. Contact support@novusmodern.com as soon as possible if an address needs to be corrected.
We cannot guarantee changes after processing begins. Additional shipping costs caused by an incorrect or incomplete customer-provided address may be deducted from a refund or charged before reshipment, to the extent permitted by law.
7. Delays and unavailable items
We only advertise a shipping timeframe when we have a reasonable basis to expect that the item can ship within that timeframe.
If we learn that we cannot ship within the promised time, we will contact you with a revised estimate and offer the option to accept the delay or cancel the unshipped item for a full refund.
If an item becomes unavailable, we may cancel it and promptly refund the amount paid.
8. Lost, damaged, or incorrectly delivered packages
If tracking has not updated for an extended period, a package is delivered to the wrong address, or an item arrives damaged, contact support@novusmodern.com promptly with your order number and any available photos.
We will review the matter with the carrier or fulfillment partner and provide an appropriate resolution, which may include replacement or refund.
If tracking shows delivery but the package cannot be found, first check the delivery area, household members, neighbors, building staff, and the carrier’s delivery details, then contact us promptly.
9. Taxes and international shipping
Any sales tax that we are required to collect will be calculated and displayed at checkout.
We do not currently offer international shipping through this storefront.
Questions about shipping can be sent to support@novusmodern.com. Include your order number when available.