Help & FAQ

Last updated: September 1, 2026

This Privacy Policy describes how Novus Modern collects, uses, discloses, and protects personal information when you visit novusmodern.com, make a purchase, communicate with us, or otherwise use our services.

Novus Modern is an online business serving eligible customers in the United States. In this policy, “Novus Modern,” “we,” “us,” and “our” refer to the store operator.

1. Personal information we collect

Information you provide

• Contact information, such as name, email address, telephone number, billing address, and shipping address.
• Order information, such as products purchased, order value, returns, refunds, and communications about an order.
• Account information, if customer accounts are enabled.
• Customer-service content, such as messages, photographs, videos, reviews, survey responses, and support history.
• Marketing preferences, including whether you subscribed to or unsubscribed from promotional communications.

Information collected automatically

• Device and network information, such as IP address, browser type, operating system, language, and approximate location.
• Usage information, such as pages viewed, links clicked, referral source, shopping activity, and interaction timestamps.
• Cookie and similar-technology information used for essential store functions, preferences, analytics, fraud prevention, and, when enabled, advertising.

Payment information

Payments are handled through Shopify Checkout by the payment providers available at checkout, which may include Stripe Card Payments, PayPal, Apple Pay, Google Pay, and other eligible digital wallets.

We do not intend to store complete payment-card numbers on our own systems. Each provider processes payment information under its own privacy and security practices.

2. Sources of information

We collect personal information:

• directly from you;
• automatically through the website and connected technologies;
• from Shopify, payment processors, fraud-prevention providers, fulfillment partners, carriers, and customer-service tools; and
• from advertising, analytics, and marketing partners when those services are enabled and permitted by law.

3. How we use personal information

We may use personal information to:

• provide the website and complete purchases;
• process payments, fulfill orders, arrange shipping, provide tracking, and manage returns or refunds;
• communicate about orders, service updates, policy changes, and support requests;
• verify transactions, prevent fraud, protect the store, and enforce our terms;
• maintain customer accounts and preferences;
• measure store performance, troubleshoot problems, and improve products, content, and customer experience;
• send marketing communications when permitted and honor opt-out preferences;
• personalize content or advertising when enabled and legally permitted; and
• comply with legal, tax, accounting, regulatory, and dispute-resolution obligations.

4. How we disclose personal information

We disclose personal information only as reasonably necessary for the purposes described in this policy, including to:

• Shopify, which hosts and operates core parts of the storefront;
• payment processors and fraud-prevention providers;
• suppliers and fulfillment partners that need order information to prepare and ship products;
• shipping carriers, logistics providers, and return-processing locations;
• technology, hosting, customer support, analytics, security, marketing, and professional-service providers;
• government authorities or other parties when required by law or reasonably necessary to protect rights, safety, and security; and
• a successor or prospective successor in connection with a legitimate merger, financing, reorganization, sale, or transfer of all or part of the business, subject to appropriate safeguards.

Suppliers and carriers may receive a customer’s name, delivery address, telephone number, email address, selected product, and other order details needed to fulfill or support the purchase.

5. Cookies, analytics, and targeted advertising

We and our service providers may use cookies, pixels, local storage, and similar technologies. Some are necessary for checkout, security, cart functionality, and preferences. Others may support analytics, performance measurement, or advertising when enabled.

We do not sell personal information for money. However, certain disclosures to advertising or analytics partners may be treated as a “sale,” “sharing,” or targeted advertising under some U.S. state privacy laws.

Where required, you may opt out through the store’s cookie controls or the Your Privacy Choices/data-sharing opt-out page. We will also process recognized browser-based opt-out preference signals, such as Global Privacy Control, where required and supported.

6. Marketing communications

You can unsubscribe from promotional email by using the unsubscribe link in the message or contacting us. Even after you opt out of marketing, we may send non-promotional communications concerning orders, account security, policy updates, or customer-service matters.

7. Your privacy rights

Depending on where you live and subject to legal exceptions, you may have the right to request access to personal information, correction, deletion, portability, or information about categories of information collected and disclosed.

You may also have the right to opt out of sale, sharing, or targeted advertising and to appeal a denied privacy request.

Submit a request to support@novusmodern.com. We may need to verify your identity and authority before completing a request. An authorized agent may submit a request where permitted, but we may require proof of authorization. We will not unlawfully discriminate against you for exercising a privacy right.

8. International data transfers

We serve customers in the United States and use service providers that may process information in the United States, Brazil, Canada, and other countries. Those countries may have privacy laws different from those where you live. We use service providers and safeguards intended to support lawful processing and transfer.

9. Data retention

We retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and meet legal obligations. Retention periods vary by the type of information and purpose.

10. Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Do not send payment-card numbers or other highly sensitive information through ordinary email or live chat.

11. Children’s privacy

The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can review and delete it where appropriate.

12. Third-party sites

The website may link to third-party sites or services. Their privacy practices are governed by their own policies. We are not responsible for the privacy or security practices of a third party.

13. Changes to this policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The revised version will be posted with an updated date. We will provide additional notice when required by law.

14. Contact us

For privacy questions or requests, contact support@novusmodern.com or write to: Novus Modern, 1317 Edgewater Dr #7248, Orlando, FL 32804, United States.

This is a business mailing address, not a retail store, warehouse, pickup point, or return center.

Open this policy on its own page

Last updated: September 1, 2026

We want every Novus Modern purchase to feel considered and worthwhile. This policy explains return eligibility, damaged or incorrect items, cancellations, exchanges, and refunds.

1. 30-day return window

You may request a return within 30 calendar days after the carrier records delivery. To be eligible, the item must be in substantially the same condition in which it was received, unused, uninstalled, and unmodified, with its original packaging, accessories, manuals, labels, and proof of purchase. Reasonable inspection of an item does not by itself make it ineligible.

2. Return authorization is required

Before sending any item back, email support@novusmodern.com with your order number, the item you wish to return, and the reason for the request. If approved, we will provide return instructions and the correct return address.

Do not return an item to the address printed on the original package, to our Orlando business mailing address, or to any other location without authorization. Products may ship from different fulfillment locations, and unauthorized returns may be delayed, refused, or lost.

3. Damaged, defective, or incorrect items

Inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 calendar days whenever reasonably possible. Include clear photos or video of the item, packaging, shipping label, and the issue. Keep all packaging until the claim is resolved.

For a verified fulfillment error or qualifying defect, Novus Modern will provide an appropriate remedy, such as replacement, repair where reasonable, or refund, and will cover required return shipping. The 7-day reporting request does not limit rights that cannot legally be waived, including rights concerning latent defects.

4. Change-of-mind returns

For an eligible return based on preference, size, color, compatibility, or another reason not caused by our error or a product defect, the customer is responsible for return shipping. Original shipping charges are non-refundable unless required by law.

We recommend using a trackable and insured service because the customer remains responsible for the return until it reaches the authorized return location.

5. Items that cannot be returned

Unless required by applicable law, we do not accept returns of:

• gift cards;
• personalized, customized, or made-to-order items;
• items clearly marked Final Sale before purchase;
• items damaged through misuse, improper installation, unauthorized repair, modification, or ordinary wear;
• items missing substantial parts, accessories, or original packaging when that prevents safe resale or inspection; or
• washed, laundered, used, or hygiene-sensitive bath and kitchen textiles, unless the item is defective or applicable law requires otherwise.

6. Furniture, lighting, and assembled items

Before assembling or installing furniture, lighting, or another multi-part product, inspect all components and confirm compatibility with the intended space. Unless the return concerns a qualifying defect or our error, an assembled, installed, altered, or visibly used item may not be eligible for a change-of-mind return.

7. Exchanges

The fastest way to obtain a different item is usually to return the eligible original item and place a new order after the return is approved. If we can offer a direct replacement for a damaged, defective, or incorrect item, we will explain the available option during the claim.

8. Order cancellations

Self-service cancellation requests are available for 1 hour after an order is placed. After that window, contact support@novusmodern.com as soon as possible.

An order can be canceled without charge only before processing begins. Because fulfillment may start quickly, submitting a request does not guarantee cancellation. Once an order has entered processing or shipped, the applicable return procedure must be followed.

9. Refund review and timing

We will notify you after the authorized return is received and inspected. Approved refunds are generally submitted to the original payment method within 5 business days. Your bank or card issuer may require an additional 5-10 business days to post the credit.

We may reduce or deny a refund when an item is returned outside the approved terms, materially used or damaged after delivery, incomplete, or sent to an unauthorized address, except where applicable law requires otherwise.

10. Delayed shipment cancellations

If we cannot ship an item within the time promised, you may decline the revised estimate and cancel the unshipped item for a full refund.

11. Contact

To request a return, cancellation, or refund review, email support@novusmodern.com. Include your order number and relevant photos when applicable.

Open this policy on its own page

Last updated: September 1, 2026

These Terms of Service (“Terms”) govern access to novusmodern.com and purchases from Novus Modern. By using the website or placing an order, you agree to these Terms. If you do not agree, do not use the website.

1. Store operator

Novus Modern is an online business serving eligible customers in the United States (“Novus Modern,” “we,” “us,” or “our”). These Terms apply to the online storefront available at novusmodern.com.

2. Eligibility and lawful use

You must be legally capable of entering a binding agreement in your place of residence. If you use the website on behalf of another person or organization, you represent that you are authorized to bind that person or organization.

You may use the website only for lawful personal or business purchasing purposes.

3. Product information

We aim to describe products accurately, including materials, dimensions, color, compatibility, and included components. Screen settings, lighting, manufacturing tolerances, natural materials, and production updates may cause reasonable variation.

Please review the product page, measurements, compatibility information, and care instructions before ordering.

We may update product information or discontinue a product without notice. An update does not affect rights relating to an order already accepted, except when a correction is required by law or agreed with the customer.

4. Orders and acceptance

Submitting an order is an offer to purchase. An automated confirmation acknowledges receipt but does not require us to accept an order.

We may refuse or cancel an order before shipment because of inventory errors, pricing errors, suspected fraud, payment failure, shipping restrictions, or legal requirements. If we cancel after payment, we will promptly refund the canceled amount.

We may limit quantities that appear intended for unauthorized resale or misuse. Contact us before placing a high-volume or commercial order so availability and shipping can be confirmed.

5. Prices, discounts, and taxes

Prices are displayed in U.S. dollars unless stated otherwise. Applicable discounts must be entered or automatically applied before checkout is completed. Discounts cannot be exchanged for cash and cannot be applied retroactively unless we agree.

Applicable sales taxes are calculated at checkout when required.

If a clear pricing or description error is discovered before shipment, we may contact you for confirmation at the corrected price or cancel and refund the affected item.

6. Payment

You agree to provide current, complete, and accurate billing information and represent that you are authorized to use the selected payment method.

Payments are processed through Shopify Checkout by third-party providers, including Stripe Card Payments, PayPal, and eligible digital wallets as displayed. Their terms and privacy practices may also apply.

7. Shipping

Shipping destinations, charges, processing times, tracking, and delay procedures are described in our Shipping Policy, which is incorporated into these Terms. Delivery estimates are not guarantees unless expressly stated.

8. Returns, cancellations, and refunds

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms.

Nothing in these Terms limits a consumer right that cannot lawfully be waived.

9. Customer accounts

If customer accounts are enabled, you are responsible for safeguarding login credentials and for activity under your account. Notify us promptly if you suspect unauthorized access.

We may suspend or close an account to protect the customer, the store, or other users.

10. Prohibited conduct

You may not:

• use the website for fraud, unlawful activity, or infringement of another person’s rights;
• interfere with website security, checkout, availability, or technical operation;
• introduce malware, scrape the website at unreasonable volume, or attempt unauthorized access;
• submit false order, payment, identity, review, or support information;
• copy or exploit website content for unauthorized commercial use; or
• use our products in a way that is unlawful or contrary to product safety instructions.

11. Intellectual property

The Novus Modern name, website design, original text, graphics, photographs, logos, and other store content are owned by or licensed to the store operator and are protected by applicable intellectual-property laws.

You may view and use the website for personal shopping, but no broader license is granted. Third-party trademarks remain the property of their respective owners.

12. Reviews and other submissions

If you submit a review, photograph, suggestion, or other content, you represent that you have the right to provide it and that it is not unlawful, misleading, defamatory, infringing, or harmful.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, and display that content in connection with operating and promoting the store, subject to our Privacy Policy. We may moderate or remove content that violates these Terms.

13. Third-party services and links

The store relies on Shopify and may contain third-party tools, payment services, integrations, or links. A third party’s own terms and privacy policy govern its independent services.

We are not responsible for unrelated third-party websites or services that we do not control.

14. Electronic communications

You agree that order confirmations, disclosures, notices, and customer-service communications may be provided electronically. Marketing messages are optional where required, and you may unsubscribe using the method provided in the message.

15. Disclaimers

To the maximum extent permitted by law, the website is provided on an “as available” basis. We do not promise uninterrupted access or that every website error will be corrected immediately.

Product warranties, if any, are those expressly stated on the product page or provided by the manufacturer. These disclaimers do not exclude warranties or remedies that cannot lawfully be excluded.

16. Limitation of liability

To the maximum extent permitted by law, Novus Modern will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from use of the website or a product.

Where liability can legally be limited, aggregate liability relating to a purchase will not exceed the amount paid for the product giving rise to the claim. This limitation does not apply to fraud, willful misconduct, personal injury caused by negligence, or any liability that applicable law does not allow us to limit.

17. Responsibility for misuse

You are responsible for losses reasonably caused by your unlawful misuse of the website, violation of these Terms, or infringement of a third party’s rights. This provision does not create liability beyond what applicable law permits.

18. Governing law and disputes

These Terms are governed by applicable law, without depriving a consumer of mandatory protections that apply in the consumer’s place of residence.

Before beginning formal proceedings, please contact support@novusmodern.com and allow 30 days for a good-faith attempt to resolve the concern. Any unresolved dispute may be brought before a court or authority having lawful jurisdiction.

19. Suspension and termination

We may suspend or terminate website access for conduct that violates these Terms, threatens security, or exposes the store or others to legal risk.

Provisions that by their nature should survive termination, including payment obligations, intellectual property, disclaimers, and dispute terms, will continue to apply.

20. Changes to these Terms

We may update these Terms for future use of the website. The revised version will be posted with an updated date. Material changes will receive additional notice when required by law.

Terms in effect when an order was accepted continue to govern that order unless a change is required by law or agreed with the customer.

21. General provisions

If a provision is found unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect.

Our failure to enforce a provision is not a waiver. These Terms, together with the policies referenced here and any product-specific terms shown before purchase, form the agreement between you and Novus Modern concerning the website and purchases.

22. Contact

Questions about these Terms may be sent to support@novusmodern.com or mailed to: Novus Modern, 1317 Edgewater Dr #7248, Orlando, FL 32804, United States.

Open this policy on its own page

Last updated: September 1, 2026

Thank you for shopping with Novus Modern. This Shipping Policy explains where we ship, our processing and delivery estimates, shipping charges, tracking, and how we handle delays.

1. Shipping area

We currently ship to eligible residential and commercial addresses in the 48 contiguous United States and the District of Columbia.

At launch, we do not ship to:

• Alaska or Hawaii;
• Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, the Northern Mariana Islands, or other U.S. territories and outlying areas;
• P.O. boxes; or
• APO, FPO, or DPO military addresses.

2. Order processing

Orders are generally processed within 1-3 business days after payment authorization. Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays begin processing on the next business day. The delivery estimate displayed at checkout includes the expected processing and transit period unless stated otherwise.

Processing may take longer during launches, promotional periods, severe weather, carrier disruptions, address verification, fraud review, or unusually high order volume. If a product page displays a different processing estimate, the product-specific estimate applies.

3. Delivery estimates

Most eligible orders are estimated to arrive within 4-8 business days after order confirmation. The estimate displayed on the product page or at checkout controls if it differs.

Delivery dates are estimates, not guarantees, unless we expressly state otherwise.

An order may ship in more than one package or from more than one U.S. fulfillment location. When this happens, packages may arrive on different days and may have separate tracking numbers.

4. Shipping charges

Shipping eligibility is calculated using the merchandise subtotal after discounts and before taxes:

• Orders under $75.00: $4.99 standard shipping.
• Orders of $75.00 or more: free standard shipping.

The shipping charge shown at checkout controls. Shipping promotions cannot be exchanged for cash and may be changed for future orders without affecting orders already placed.

5. Tracking

When tracking becomes available, we will send it to the email address provided at checkout and make it available through the Shopify order-status experience when supported.

Carrier tracking may take up to 48 hours to show movement after a label is created.

6. Address accuracy and changes

Customers are responsible for providing a complete and accurate delivery address. Contact support@novusmodern.com as soon as possible if an address needs to be corrected.

We cannot guarantee changes after processing begins. Additional shipping costs caused by an incorrect or incomplete customer-provided address may be deducted from a refund or charged before reshipment, to the extent permitted by law.

7. Delays and unavailable items

We only advertise a shipping timeframe when we have a reasonable basis to expect that the item can ship within that timeframe.

If we learn that we cannot ship within the promised time, we will contact you with a revised estimate and offer the option to accept the delay or cancel the unshipped item for a full refund.

If an item becomes unavailable, we may cancel it and promptly refund the amount paid.

8. Lost, damaged, or incorrectly delivered packages

If tracking has not updated for an extended period, a package is delivered to the wrong address, or an item arrives damaged, contact support@novusmodern.com promptly with your order number and any available photos.

We will review the matter with the carrier or fulfillment partner and provide an appropriate resolution, which may include replacement or refund.

If tracking shows delivery but the package cannot be found, first check the delivery area, household members, neighbors, building staff, and the carrier’s delivery details, then contact us promptly.

9. Taxes and international shipping

Any sales tax that we are required to collect will be calculated and displayed at checkout.

We do not currently offer international shipping through this storefront.

Questions about shipping can be sent to support@novusmodern.com. Include your order number when available.

Open this policy on its own page

Last updated: September 1, 2026

Novus Modern is an online home and lifestyle store serving eligible customers in the contiguous United States. The storefront is hosted using Shopify.

Customer support

Email: support@novusmodern.com

Website: novusmodern.com

Response time: We aim to respond within 1-2 business days, Monday through Friday, excluding applicable public holidays.

Order and return inquiries

Include your order number in messages concerning an order. Returns require authorization before shipment.

Do not send a return to the address shown on the original package or to the mailing address below unless our support team specifically instructs you to do so.

Business contact

Customer-facing business name: Novus Modern

Service area: 48 contiguous U.S. states and the District of Columbia

Business mailing address:
1317 Edgewater Dr #7248
Orlando, FL 32804
United States

This is a commercial mail-receiving address only. It is not a retail storefront, warehouse, pickup point, or return center.

Copyright and trademarks

Unless otherwise stated, original Novus Modern website content is protected by applicable copyright and intellectual-property laws. Product names, manufacturer names, and third-party trademarks belong to their respective owners.

Consumer rights

Nothing in this notice, the Terms of Service, or another store policy is intended to exclude or restrict a consumer right that cannot lawfully be waived.

Open this policy on its own page

Last updated: September 1, 2026

This Legal Notice provides customer-facing information about the ownership and operation of the Novus Modern online store.

Business identity

Customer-facing business name: Novus Modern

Website: novusmodern.com

Customer support: support@novusmodern.com

Business mailing address:
1317 Edgewater Dr #7248
Orlando, FL 32804
United States

Novus Modern is an online retailer serving eligible customers in the United States. The business mailing address above is for correspondence only. It is not a retail store, warehouse, pickup point, or return center.

Website operation

The storefront is hosted through Shopify. Payments are processed through Shopify Checkout by the payment methods displayed at checkout. Products may be prepared and shipped by approved fulfillment partners located in the United States.

Accuracy of information

We aim to keep product information, pricing, availability, and policy content accurate and current.

Reasonable variations may occur because of screen settings, natural materials, manufacturing tolerances, or supplier updates. If we identify a material error affecting an order, we may contact the customer to confirm a correction or cancel and refund the affected item.

Intellectual property

The Novus Modern name, website design, original text, graphics, photographs, and other original storefront content are owned by or licensed to the store operator and are protected by applicable intellectual-property laws.

Third-party product names, manufacturer names, and trademarks remain the property of their respective owners.

External services and links

The website may rely on or link to third-party services, including Shopify, payment processors, fulfillment providers, carriers, and customer-service tools. Their independent services are governed by their own terms and privacy practices.

Consumer rights

Nothing in this notice or another Novus Modern policy is intended to exclude or restrict a consumer right that cannot lawfully be waived.

Contact

Questions about this notice may be sent to support@novusmodern.com or mailed to:

Novus Modern
1317 Edgewater Dr #7248
Orlando, FL 32804
United States

Open this policy on its own page